Refund Policy | morphedra

morphedra provides immediate access to multimodal powered digital services, including content generation, scientific illustrations, and licensed research videos. Due to the nature of these services, refunds are limited and handled under the conditions outlined below.

🚫 No Automatic Refunds

morphedra does not offer automatic refunds for subscriptions, credit packs, or digital deliverables. Refunds are considered only on a case-by-case basisand must be requested within 24 hours of purchase.

1. Subscription Plans (Monthly & Annual)

This policy applies to all subscription tiers, including but not limited to:

Starter (Monthly)
Basic (Monthly & Annual)
Pro / Pro Suite (Monthly & Annual)
Lab License
Department
Institution

Subscription payments are non-refundable by default.You may submit a refund request within 24 hours of your initial purchase. Requests are reviewed individually and approval is not guaranteed.

You may cancel your subscription at any time to prevent future billing. Cancellation does not result in a refund for the current billing period.

2. Illustration Credit Packs

Illustration credit packs are one-time digital purchases and include:

Starter Pack (10 illustrations)
Pro Pack (25 illustrations)

All illustration credit packs are non-refundable, including unused credits, as system resources are allocated immediately upon purchase.

3. Video Credit Packs (Standard & Corporate)

Video products include high-cost multimodal processing and, in the case of corporate tiers, commercial usage licensing.

Standard Video Abstracts ($49+)
Corporate / Commercial Video Abstracts ($129+)

All video purchases are strictly non-refundableonce processing has started or delivery has occurred.

Corporate video tiers include commercial usage certificates and licensing documentation, which makes them ineligible for refunds under any circumstances once issued.

4. Exceptional Circumstances

Refunds may be considered outside standard rules only in the following cases:

Duplicate or accidental charges
Platform-wide service outage exceeding 48 hours
Verified billing errors
Unauthorized transactions

5. How to Request a Refund Review

Email:

support@morphedra.com

Include:

Subject: “Refund Request – [Your Account Email]”
Order or invoice ID (from Lemon Squeezy)
Date and time of purchase
Brief explanation (optional)

Requests submitted after 24 hours will not be reviewed.

Important: Filing a chargeback without contacting morphedra first may result in immediate account suspension and permanent loss of access to services and content.